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Hi Fbucklen, please try rebooting your cable box by unplugging it for 30 seconds and then reconnect it. If this does not clear up your issue I can further assist you here by sending a signal to your equipment that will allow your box to reboot and refresh your entitlements. Please reach back out to me here if you need additional assistance. You can also click on this link for basic troubleshooting tips for your cable box.