Hello, Lindy49. Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with OnDemand. Certainly not the experience we want for you. I would like to look into this for you. Can you please send me a PM with for first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Lindy49. I have not heard back from you. If you still need assistance, please feel free to start a new thread.