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On Demand won't work since upgrading to Tivo Bolt

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On Demand won't work since upgrading to Tivo Bolt

My cable card worked fine in my Tivo Premiere, but since upgrading to the Tivo Bolt, I am NOT able to get on demand to work.  It keeps giving me an ERR-2 error message.  Comcast Phil seems to be able to fix this problem, but I can never see the answers ... I"ve called tech support who insists that everything is 'right there'... can someone please help me find the problem here!!!!

 

Thanks