Hello all, I can assist you with getting your on demand working. Please click on this link for basic trouble shooting steps. If you have performed these steps and still get an error send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".
Hello All -- For basic troubleshooting start with unplugging the power line and coax line from your box for 20 seconds and then plug back in. If that does not resolve the issue then please send us PM with your account information so we can look at your accounts individually.
Been online with customer service for a half hour, and she hasn't been able to fix the problem. I thought I should come over here, and see if anyone else had the same issue for the past few days. Since Wed. ours has not been working. our account is in fine shape. Your Comcast problem is not an isolated issue. I am ouside Chicago, I wonder where the other users are located. Both of our boxes are giving us the same error message. CL 0X000f. At first it was Temporarily not working try again later kind of message. So? I have unplugged, and reset, and redata, or whatever you wan to call it. This is a major problem.
Bluzbunny -- CL-0x000f indicates a signal issue that's preventing your box from communicating with the On Demand server. It is recommended to have a tech come out to clear that issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll help you get a tech setup.
The initial customer service person has all my information. I have been getting my bills paid automatically, so I do not have any paper printouts with my acount number on it. I do not want a tech in my house, I am disabled, have two big dogs, and it is impossible for me to hold them at bay. This should be handled outside my home. I have two different boxes, and neither one is receiving the On Demand signal. That tells me it's at your end. Plus all these other people, how did they get their On Demand fixed? Where was their problem? They already tried to get me to trade my boxes in for X1 boxes. I don't want X1. One guy here already traded his in on new boxes, and that didn't work. Someone has the answer. I do not have faith in customer service, and they didn't even know about this thread, or even bother to look for others with the same problem, and how it was handled.
segerfan -- Are you getting the same error as the user above?
Bluzbunny -- We don't speak about the Russian Hackers. They could be watching.
segerfan -- As I mentioned, that error is a signal error that you'll need a tech to resolve. The same offer to help get a tech scheduled is available to you by sending me a PM.
Comcastzach, thank you for the offer,but a. Tech was to o e out a.ready. Took the time off work,and never showed. On my call Comcast,I found out that Vanessa, who I spoke to and was to schedule the tech never did so. I can’t take any more time off work. So I’m just shipping for a new cable/internet provider. It seems to me that Comcast doesnt care about their long term customers.
Hello segerfan, I can assist you with getting a tech out if needed at your convenience. Please let me know if you need any additional assistance.
segerfan wrote: No need. Using alternate on demand. Thank goodness we’re not paying for this feature
I am glad that you found a work around, please let me know if you need any further assistance with clearing up your error code I am more than happy to help. Have a good day.
segerfan wrote: Thanks. We are using Netflix and Amazon Prime since Comcast doesn’t work. No need for Comcast.
Ok, thank you for sharing this with me here. If you need anything regarding your Comcast services later please reach back out to me here. Have a good day.
Hi kcal, never got on demand to work. Been without it over 2 weeks. Comcast says a tech needs to come to House. Not gonna take time off work again. Currently using Netflix and amazon prime. Gave up on Comcast and on demand. Not worth the hassle of a “free”Comcast service that apparently doesn’t work for a large number of their customers.
I have dealt with On Demand not working on and off for over 2 months now. I've done EVERYTHING, between talking here, on the phone, and a tech visit which included a new box. I demanded a $50 ( a little under half, fair right?) credit on my bill which I PAY ON TIME, but wasn't given it ( offered free station blah blah don't want that) It has been working for a little over a week straight so I was all YAY I get to actually watch the Watch-a-thon week! I get up this morning and guess what? NOT WORKING.
I will say yet again. THEY ARE REFUSING TO SAY THAT IT IS AN INTERNAL ISSUE. They keep tossing up agents to side track with " unplug your box" and " check your wires" all that, but that's not the problem!!!
I gave up. A telephone rep told me that on demand is a free perk offered by Comcast. If it doesn’t work for so many customers, why offer it? Since I already pay an arm and a leg and a lung for Comcast I’m through fighting for a “freebie”.
As far as on demand goes, we went with amazon prime and Netflix.
Never got it fixed. Got run around from Comcast. Was told that it was a “perk..a freebie” that Comcast offered to its customers.
After getting a new box and numerous phone calls, A rep named Natalie scheduled a tech to come out and take a look....waited and waited...took day off of work. When I called I was told a service call didn’t exist...so sorry.
So we gave up. Use Netflix and Amazon Prime now.
Gave up a while ago. Got a message from Comcast that we needed to upgrade our modem. I called to make sure and was told that we needed to upgrade cable box, too. Got the new equipment, hooked it up, activated it.....and now we have on demand! Check with Comcast about your box. They gave us a new one in March, when issues began, but was told every gave us the wrong one!
Hello, all -
If you're continuing to experience issues with On Demand content after completing the troubleshooting steps in this thread, please send me a pm with your first and last name.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
Can i please get some help
Which "On Demand" are you having problems with?
The traditional linear cable" version, or using the streaming version for broadband internet?
What are you using to watch it with?
Jeanie7 -- Welcome to the Xfinity Forums and thank you for reaching out. Is your on-demand working now?
Welcome to the Community Forum. I'm sorry for the experience you've been having with On Demand. I'd like to help by reviewing your account and troubleshooting to see if I can help get this resolved. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?
To send a private message click on my name "ComcastChe", then click send a message.