Community Forum

On Demand not working

New Poster

On Demand not working

I have been without On Demand for two days.  Please help.

Contributor

Re: On Demand not working

Me too.  Even got new box.  Very frustrating

Official Employee

Re: On Demand not working

Hello all, I can assist you with getting your on demand working. Please click on this link for basic trouble shooting steps. If you have performed these steps and still get an error send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


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Contributor

Re: On Demand not working

What link

New Poster

Re: On Demand not working

No link!!!!!

Contributor

Re: On Demand not working

This is what I’ve been dealing with the last few days.....Comcast reps going to fix or send a tech to fix...and nothing.  THER IS NO LINK.  

Admin1

Re: On Demand not working

Hello All -- For basic troubleshooting start with unplugging the power line and coax line from your box for 20 seconds and then plug back in. If that does not resolve the issue then please send us PM with your account information so we can look at your accounts individually. 


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New Poster

Re: On Demand not working

Been online with customer service for a half hour, and she hasn't been able to fix the problem. I thought I should come over here, and see if anyone else had the same issue for the past few days. Since Wed. ours has not been working. our account is in fine shape. Your Comcast problem is not an isolated issue. I am ouside Chicago, I wonder where the other users are located. Both of our boxes are giving us the same error message. CL 0X000f. At first it was Temporarily not working try again later kind of message. So? I have unplugged, and reset, and redata, or whatever you wan to call it. This is a major problem.

 

Admin1

Re: On Demand not working

Bluzbunny -- CL-0x000f indicates a signal issue that's preventing your box from communicating with the On Demand server. It is recommended to have a tech come out to clear that issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll help you get a tech setup. 


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Contributor

Re: On Demand not working

I’m outside Chicago also.  On demand hasn’t worked for over a week.  Been on the phone 3 times, once with a new set top box and nothing has worked either. 

 

New Poster

Re: On Demand not working

The initial customer service person has all my information. I have been getting my bills paid automatically, so I do not have any paper printouts with my acount number on it. I do not want a tech in my house, I am disabled, have two big dogs, and it is impossible for me to hold them at bay. This should be handled outside my home. I have two different boxes, and neither one is receiving the On Demand signal. That tells me it's at your end. Plus all these other people, how did they get their On Demand fixed? Where was their problem? They already tried to get me to trade my boxes in for X1 boxes. I don't want X1. One guy here already traded his in on new boxes, and that didn't work. Someone has the answer. I do not have faith in customer service, and they didn't even know about this thread, or even bother to look for others with the same problem, and how it was handled.

Admin1

Re: On Demand not working

segerfan -- Are you getting the same error as the user above?


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New Poster

Re: On Demand not working

Thanks! There is a major problem, and they are keeping it quiet. Could be Russian Hackers for all we know.

Contributor

Re: On Demand not working

Yes CL-0-000f.  Did the unplug thing, sent refresh signal..still same error code

Admin1

Re: On Demand not working

Bluzbunny -- We don't speak about the Russian Hackers. They could be watching.


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Admin1

Re: On Demand not working

segerfan -- As I mentioned, that error is a signal error that you'll need a tech to resolve. The same offer to help get a tech scheduled is available to you by sending me a PM. 


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Contributor

Re: On Demand not working

Comcastzach, thank you for the offer,but a. Tech was to o e out a.ready.  Took the time off work,and never showed.  On my call Comcast,I found out that Vanessa, who I spoke to and was to schedule the tech never did so.  I can’t take any more time off work.  So I’m just shipping for a new cable/internet provider.  It seems to me that Comcast doesnt care about their long term customers.

 

 

 

 

 

 

 

Official Employee

Re: On Demand not working

 

Hello segerfan, I can assist you with getting a tech out if needed at your convenience. Please let me know if you need any additional assistance. 


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Contributor

Re: On Demand not working

No need.  Using alternate on demand.  Thank goodness we’re not paying for this feature

Official Employee

Re: On Demand not working

 

segerfan wrote: No need.  Using alternate on demand.  Thank goodness we’re not paying for this feature

 

I am glad that you found a work around, please let me know if you need any further assistance with clearing up your error code I am more than happy to help. Have a good day. 


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Contributor

Re: On Demand not working

Thanks.  We are using Netflix and Amazon Prime since Comcast doesn’t work.  No need for Comcast.

Official Employee

Re: On Demand not working

segerfan wrote: Thanks.  We are using Netflix and Amazon Prime since Comcast doesn’t work.  No need for Comcast.

 

Ok, thank you for sharing this with me here. If you need anything regarding your Comcast services later please reach back out to me here. Have a good day. 


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New Poster

Re: On Demand not working

I fixed it myself this morning. I haven't tried my other TV yet. Will use same method if it doesn't work now. I don't need no stinkin' sheriff!

Contributor

Re: On Demand not working

Great.  PM me on how you did it.

New Poster

Re: On Demand not working

On demand hasn’t worked for 5 days!  I get Error CL-4

New Poster

Re: On Demand not working

I have had power off all day and ON DEMAND still doesn’t work.   It’s been FIVE DAYS.   I get Error CL-4

 

Contributor

Re: On Demand not working

Hi kcal,  never got on demand to work.  Been without it over 2 weeks.   Comcast says a tech needs to come to House.  Not gonna take time off work again.    Currently using Netflix and amazon prime.  Gave up on Comcast and on demand.  Not worth the hassle of a “free”Comcast service that apparently doesn’t work for a large number of their customers.

Contributor

Re: On Demand not working

I have dealt with On Demand not working on and off for over 2 months now. I've done EVERYTHING, between talking here, on the phone, and a tech visit which included a new box. I demanded a $50 ( a little under half, fair right?) credit on my bill which I PAY ON TIME, but wasn't given it ( offered free station blah blah don't want that) It has been working for a little over a week straight so I was all YAY I get to actually watch the Watch-a-thon week! I get up this morning and guess what? NOT WORKING. 

I will say yet again. THEY ARE REFUSING TO SAY THAT IT IS AN INTERNAL ISSUE. They keep tossing up agents to side track with " unplug your box" and " check your wires" all that, but that's not the problem!!! 

Contributor

Re: On Demand not working

I gave up.  A telephone rep told me that on demand is a free perk offered by Comcast.  If it doesn’t work for so many customers, why offer it?  Since I already pay  an arm and a leg and a lung for Comcast I’m through fighting for a “freebie”.  

As far as on demand goes,  we went with amazon prime and Netflix.  

New Poster

Re: On Demand not working

What is alternate in demand? Mine hasn’t worked for a month. Comcast is giving me the run around. Says a splitter must be bad.
New Poster

Re: On Demand not working

Hi. How did you fix this? I’ve had an issue for one month. Thanks.
Contributor

Re: On Demand not working

Never got it fixed.  Got run around from Comcast.  Was told that it was a “perk..a freebie” that Comcast offered to its customers.  

After getting a new box and numerous phone calls,  A rep named Natalie scheduled a tech to come out and take a look....waited and waited...took day off of work.  When I called I was told a service call didn’t exist...so sorry.  

So we gave up.  Use Netflix and Amazon Prime now.

New Poster

Re: On Demand not working

It hasn’t worked for a long time
Contributor

Re: On Demand not working

Gave up a while ago.  Got a message from Comcast that we needed to upgrade our modem.  I called to make sure and was told that we needed to upgrade cable box, too.  Got the new equipment, hooked it up, activated it.....and now we have on demand!  Check with Comcast about your box.  They gave us a new one in March, when issues began,  but was told every gave us the wrong one!

New Poster

Re: On Demand not working

On demand just keep continue to load
Contributor

Re: On Demand not working

Get the newest cable box from Comcast.  That solved our problem

New Poster

Re: On Demand not working

Got the X1 box but it cannot connect. It’s a definite issue with the signal.
Official Employee

Re: On Demand not working

Hello, all - 

 

If you're continuing to experience issues with On Demand content after completing the troubleshooting steps in this thread, please send me a pm with your first and last name. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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New Poster

Re: On Demand not working

Can i please get some help
Expert

Re: On Demand not working


@Jeanie7 wrote:
Can i please get some help

Which "On Demand" are you having problems with?

 

The traditional linear cable" version, or using the streaming version for broadband internet?

 

What are you using to watch it with?


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Official Employee

Re: On Demand not working

Jeanie7 -- Welcome to the Xfinity Forums and thank you for reaching out. Is your on-demand working now?


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New Poster

Re: On Demand not working

error code CL-0x000F

 

New Poster

Re: On Demand not working

I unplugged for 1 min power and coaxial

same code as before 

New Poster

Re: On Demand not working

I’ve been having the worst time ever getting on demand to work getting a message on my x1 boxes which are 2 that I need to go to xfinity.com and upgrade my package every time I want to watch anything even free movies mind you I have all the premium channels on my account only box that works fine is my DVR I’ve been on the phone for hours and even had a tech sent out to do absolutely nothing ,just told me to call Comcast again and talk to someone in tier 3 and my boxes have been switched out as well prior. I called them and again on the phone for hours transferred back and fourth to be told that they couldn’t do anything and sorry for the inconvenience but they are having issues with in demand since the beginning of December and couldn’t give me an ETA of when the issues would be resolved . So fustrated! It’s been more then a week and nothing!
Official Employee

Re: On Demand not working

Hi @russtech and @BLIZG

 

Welcome to the Community Forum. I'm sorry for the experience you've been having with On Demand. I'd like to help by reviewing your account and troubleshooting to see if I can help get this resolved. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?

 

To send a private message click on my name "ComcastChe", then click send a message.


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