This happens to me MULTIPLE TIMES A DAY. It seems like it is a problem with the files they are posting. The shows seem to get refreshed later in the day or the next day (which deletes where I was cut off) and will then play. Since I cannot fast forward I have to let the show paly through to the time I left off. This does not really fit with Comcast's new slogan "we should fit into your life, you should not have to fit into ours" or something like that. Here are pictures from the number of times it has happened to me just in the past three days. I tried to call customer service and all they do is refresh the signal which does not help. I'm not sure where else to look for a solution to this problem. It is wildly frustrating because I pay an exorbitant amount of money and they can't even provide reliable on demand service.
Hello all, although we provide these channels to you as your cable provider we do not post the content on demand or insert any commercials in the feed. The network that airs the show is responsible for posting the content and adding commercials. If you have certain shows/movies that continuously have this issue please provide the title of the show/movie and the network that the content airs on and I can reach out to them to have the feed fixed. You can also reach out to the network yourself and provide the same feedback.
LOOK WHAT COMCAST OWNS...
SO when they tell you ITS THE NETWORKS FAULT ,,,
and go on about licensing ETC
LIES ALL LIES
SEE FOR YOURSELF
@ComcastAmir - I can tell you that I'm watching Nashville on CMT On Demand and the commercials are cutting into the show not at the right commercial breaks. I've had this happen on all of the episodes in Season 6. I get that this means they're giving you bad meta data, but you should be able to provide good content and require that your providers give you good data.
Had this problem for several weeks. Had a tech visit to check signals, new connectors were put in but that didn't solve the OnDemand issue.
I have been told by the Advanced Tech people that it is how the commercials are inserted into the show and they are working on it. Whether it can be fixed, who knows.
Thank you for using the forum to inform us of the issues you're having with on Demand. I'd like to review your accounts so I can see if there is anything that jumps out to me that could be causing this. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name. If you aren't the account holder, I will also need their name and the phone number associated with the account.