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On Demand error message

Regular Visitor

On Demand error message

On Demand, regular past TV programes, won't work, I get an error measage (see photo attched) I could get it to work a few months ago by unplugging the box and plugging back in, but now it won't work at all, the standard live TV programs work fine. Is there any fix for this? I got a new box, a couple days ago, still doesn't work.

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Contributor

Re: On Demand error message

Yeah I'm currently on day 4203983920 of 495309830 (sarcasm, sort of ) of On Demand not working. It works, then it doesn't, over and over and over. It's a Comcast problem they're refusing to address and/or fix. 

Official Employee

Re: On Demand error message

Hello all,

 

Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. I will check your cable boxes and see what's wrong with On Demand. Click on my name ComcastElla, then click Private Message Me.

New Poster

Re: On Demand error message

Yes I am on my 10th call for this error. I just moved and all my coax cables need to be replaced.
Official Employee

Re: On Demand error message

@Moonstar23000 - If you need help with scheduling a tech visit - please let me know.