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On Demand and Guide

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On Demand and Guide

My On Demand is not working (error messge CL-0x000f) and the guide only lists programs for the next several hours (after that I get the 'to be announced' message).

I have checked all cables and connections and unplugged and plugged the box back in several times with no change. I chatted with a tech but they said that resetting the box would work which it did not. Any other suggerstions?