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On Demand Channels not working

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On Demand Channels not working

Just upgraded plan. I have FX and FXX, but the on demand "watch options" say I do not. To be clear, I can watch the channels, but the new channels added wont play on demand. Any one else seen this before?
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Official Employee

Re: On Demand Channels not working

Hi calefevre. Welcome to the Xfinity Forums and thanks for creating your first post. I can assist with troubleshooting your On Demand programming that is not working. Please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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Official Employee

Re: On Demand Channels not working

Hi calefevre. Since we didn't receive a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!