Community Forum

ON DEMAND NOT WORKING

Regular Visitor

ON DEMAND NOT WORKING

Our on demand has not been working 3 weeks and no one can fix it online.  Anyone else have this problem?

Contributor

Re: ON DEMAND NOT WORKING

I had the same problem. I kept getting a " We're sorry we're experiencing problems" message. Had it for 3 weeks as well. For the last 4 days it's been working, but I'm skeptical. There seem to be a few others on the forum with the same issue.

New Poster

Re: ON DEMAND NOT WORKING

One week not working here. They need to call The Geek Squad for help.

New Poster

Re: ON DEMAND NOT WORKING

I am having the same issue, gooing on 4 weeks. is anyone from comcast service monitoring this forum?

New Poster

Re: ON DEMAND NOT WORKING

Looks like there are 3-4 other threads all on this topic, but they don't want to combine them, so that we know how big the problem really is. Did anyone on this thread get theirs fixed? What did they finally do  that worked?

New Poster

Re: ON DEMAND NOT WORKING

Did it just start working on it's own? Did you have a tech come out? Did you get new boxes? Thanks ChristyU1

 

Contributor

Re: ON DEMAND NOT WORKING

I did ALL THE THINGS they asked. It's been going in and out on me for 2 months now. I had it for a a little over a week UNTIL THIS MORNING. Now I don't get to veiw Watch-a-thon week. Very tired of this. I am posting in every single On Demand post on the forum and will continue to do so. 

 

FIX IT COMCAST IT'S NOT A CUSTOMER PROBLEM.

New Poster

Re: ON DEMAND NOT WORKING

It’s pretty obvious there is a Comcast problem. We can’t all have signal issues or box issues. Did on line chat and got no where. Don’t want tech service appt. I’m pretty motivated now to CUT the cable cord and look into other options. I’ve been a Comcast customer for over 15 years. Starting with home phone...Removed phone from wall jack. If they try to call, good luck!
Contributor

Re: ON DEMAND NOT WORKING

Right? Over this weekend I have been getting ALL 3 error messages at once! It's nifty.  I was -just- trying to watch a show ( after attempting to connect all day btw) and it shut down on me on its own right before the end.  AND the box just shut down and restarted on its own as well. So aggravating. 

 

It would be so super awesome if at the very least Comcast ACKNOWLEDGED TO THEIR CUSTOMERS that they are having ongoing problems, instead of ignoring it completely. 

New Poster

Re: ON DEMAND NOT WORKING

On Demand has been non-working for 3 weeks. We have been away. Thought it would've been corrected when we returned. Now time to "call" them. Can't believe this has been a problem for so many. What is Xfinity up to now? Hope we can resolve this. If so, I will tell you if successful, SIGH...!

New Poster

Re: ON DEMAND NOT WORKING

I have not had on demand for over three weeks. I have everything else but the on demand. Comcast has reset my cable box three times no change. This is horrible service. I'm paying for a service that I am not getting. Very upset is an understatement.
New Poster

Re: ON DEMAND NOT WORKING

I'm having problems with my in demand programming also. They have no problem taking our money but don't wanna fix their problems with their service and equipment. Worst cable company I've ever been through. I've done all the unhooking and powering it back up and resetting it didn't fix any thing so since I'm paying for your service I think you need to send someone out to fix it so I can watch what I'm paying for .. that would be so nice. Thanks for nothing but thanks for taking our money.
Official Employee

Re: ON DEMAND NOT WORKING

Hi all, if you are still having issues with your VOD, Please send me a private message with your account information (your name, and account number or phone number).

 

Thank you 

Official Employee

Re: ON DEMAND NOT WORKING

Hi SandieMI,  thank you for reaching out and I can help review signals to your cable box on my side. To get started please send me a private message with your account information (your name, address and account number). 

 

 

Thank you 

 

You can click on my name (ComcastPhill) and click on “Private Message Me”. 

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This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.