I had the same problem. I kept getting a " We're sorry we're experiencing problems" message. Had it for 3 weeks as well. For the last 4 days it's been working, but I'm skeptical. There seem to be a few others on the forum with the same issue.
Looks like there are 3-4 other threads all on this topic, but they don't want to combine them, so that we know how big the problem really is. Did anyone on this thread get theirs fixed? What did they finally do that worked?
I did ALL THE THINGS they asked. It's been going in and out on me for 2 months now. I had it for a a little over a week UNTIL THIS MORNING. Now I don't get to veiw Watch-a-thon week. Very tired of this. I am posting in every single On Demand post on the forum and will continue to do so.
FIX IT COMCAST IT'S NOT A CUSTOMER PROBLEM.
Right? Over this weekend I have been getting ALL 3 error messages at once! It's nifty. I was -just- trying to watch a show ( after attempting to connect all day btw) and it shut down on me on its own right before the end. AND the box just shut down and restarted on its own as well. So aggravating.
It would be so super awesome if at the very least Comcast ACKNOWLEDGED TO THEIR CUSTOMERS that they are having ongoing problems, instead of ignoring it completely.
On Demand has been non-working for 3 weeks. We have been away. Thought it would've been corrected when we returned. Now time to "call" them. Can't believe this has been a problem for so many. What is Xfinity up to now? Hope we can resolve this. If so, I will tell you if successful, SIGH...!
Hi all, if you are still having issues with your VOD, Please send me a private message with your account information (your name, and account number or phone number).
Hi SandieMI, thank you for reaching out and I can help review signals to your cable box on my side. To get started please send me a private message with your account information (your name, address and account number).
You can click on my name (ComcastPhill) and click on “Private Message Me”.
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