Cheriehlert and raylibrary--is this only affecting commercials?
@raylibrary, Do you have a splitter near your main box?
Also if you are still experiencing the issue, please send me a private message so I can submit a ticket.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
fayanam, that's not good! Let's check out that channel on your box. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.