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Need to reverse a purchase

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Need to reverse a purchase

My son, who is 5, accidentally purchased a 6 movie pack to own. I did not even know until recently. I do NOT want to own/buy these 6 movies! Are you able to reverse/refund the purchase? I did set up a purchase pin and thought once I did that it was universal just like DVR is universal among all boxes. Clearly I found out later that you have to go in and set them up on each box. I do not want to own these or be billed for them as we already own them at home! Can you refund accidental purchases by children?
Expert

Re: Need to reverse a purchase


@k-hendrix wrote:
My son, who is 5, accidentally purchased a 6 movie pack to own. I did not even know until recently. I do NOT want to own/buy these 6 movies! Are you able to reverse/refund the purchase? I did set up a purchase pin and thought once I did that it was universal just like DVR is universal among all boxes. Clearly I found out later that you have to go in and set them up on each box. I do not want to own these or be billed for them as we already own them at home! Can you refund accidental purchases by children?

Since you posted on our Reddit /sub and also called into Comcast and received  your answer, I am closing this topic.


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