ForrestS -- Thank you for providing these pics. They weren't coming in the first time. I've sent this over to our On Demand team to show them what you're seeing.
ForrestS -- We have not received any further word on when these will be fixed or be available.
ForrestS -- Thanks for the update and glad to hear that those two shows are available.
I've sent the newly reported missing shows over to On Demand support.
ForrestS -- The issues are coming from PBS and getting the files published. The files they send seem to be ready for online streaming but have had issues with loading properly for linear On Demand. On Demand support has had to contact PBS to get new files that will publish properly.
It's been a pain point for sure and it's not just Comcast that this has happened to. PBS provides these same files to other carriers as well, who have also had problems with the files.
ForrestS - I'm following up for Zach. We certainly appreciate your patience while we worked to get this resolved with the network. Please feel free to reach back out to us for any other questions or concerns. Thank you.