Solved! Go to Solution.
Hello ForrestS, thanks for reaching out about this On Demand concern and I can assist you! I am not able to duplicate this on my end. Just to be sure it wasn't corrected on yours, can you please check again and see if you are still experiencing this?
@Bulkington Thanks, I am not showing any known issues reported, so I would like to take a further look. Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
@ForrestS & @Bulkington, my apologies for misunderstanding and thanks for confirming. I will have this further looked into and reach out with any updates provided. Please let me know if this gets corrected on your end in the meantime.
I too am having the same problem where I can not watch these shows on demand on the tv and does not list in the tv listings. The episode of the resident aired at least two weeks ago, I dont understand how Comcast hasnt fixed this much less hasnt even noticed it.
Hello @njerrico, thanks for reaching out and confirming that you are also experiencing this on your end. We are further looking into this and will provide an update as soon as possible.
To everyone, we truly appreciate your patience!
911 Ep 8 in HD is now available in addition to the SD content.
The Resident Ep 7 in SD (but not HD) is available.
911 Ep 9 (SD & HD) remains missing.
Bulkington -- Good to hear that some progress has been made. I've sent episode 9 over to On Demand support for further assistance.
BlueTech - To confirm, this was for 9-1-1 or another show? A new episode can take some time to become available, however, I want to make sure we're on track with our On Demand team!
Thanks ForrestS! This has been raised with the video team and we're awaiting an update. Will follow up here once new information is available.
Thank you for the update, Bulkington. Let us know if there is anything else we can help with.
ForrestS, we understand and we will forward that feedback for you. Usually a ticket gets put in by an agent and us, but while we're working on that ticket a refresh is automatically sent as a just in case. Let us know if there is anything else we can assist you with. -Sean