Hi there, Renee68.
Are you seeing any error codes or is it not showing at all?
Thank you for posting to our forums! I want to make sure I do all I can to help!
I can follow up if you would like.
Do you have a ticket number? If so, can you private message me it?
I want to make sure you are taken care of.
Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Great to hear! if you have any other questions, please feel free to reach out to us again over the forums!