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Miss ordered a movie on HD on demand

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Miss ordered a movie on HD on demand

My daughter ordered a movie on HD on demand by mistake. She did not watch the movie and cancelled it right away. How do I car react the billing if possible. Thank hyou

Expert

Re: Miss ordered a movie on HD on demand

colonelmoss,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Official Employee

Re: Miss ordered a movie on HD on demand

 

Hi colonelmoss, our system will not charge you for a movie rental or purchase if you don't watch the content past 10 minuets. We have this setting to avoid you being charged for a purchase you made by mistake, however I can check into your account to make sure you weren't charged. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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