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Major Crimes S6 Ep5 in SD and HD missing

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Problem Solver

Major Crimes S6 Ep5 in SD and HD missing

TNT's Major Crimes S6 Ep5 in SD is missing from the On Demand TV menu. It is available in HD and on Xfinity Stream.  Please have the On Demand Team open a ticket to correct this oversight.

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Official Employee

Re: Major Crimes S6 Ep5 in SD missing

 

Hi Bulkington, do you notice the content missing on your cable box or just with the Stream app? 


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Problem Solver

Re: Major Crimes S6 Ep5 in SD missing


@ComcastAmir wrote:

 

Hi Bulkington, do you notice the content missing on your cable box or just with the Stream app? 


Missing on the cable box. I am a non-X1 customer.

Admin1

Re: Major Crimes S6 Ep5 in SD missing

Bulkington -- Thank you for the clarification. I have sent this to our On Demand team to address. 


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Problem Solver

Major Crimes S6 Ep5 missing

TNT's Major Crimes S6 Ep 5 is missing from the cable box On Demand menu. Episodes 2, 3, 4 and 6 are listed. (Episode 1 has "expired").  Please have the On Demand Team open a ticket, work with TNT and address this oversight.

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New Poster

Re: Major Crimes S6 Ep5 in SD missing

I'm having the same problem and I'm an xfinity customer. No matter how I look is not there but 4 and 6 are
New Poster

Re: Major Crimes S6 Ep5 in SD missing

This is still missing.  Will it be fixed before it is due to expire? 


@ComcastZach wrote:

Bulkington -- Thank you for the clarification. I have sent this to our On Demand team to address. 


 

Problem Solver

Re: Major Crimes S6 Ep5 in SD and HD missing

The HD - which was available for awhile - is now also missing from the cable box On Demand menu.  Help please.

Official Employee

Re: Major Crimes S6 Ep5 in SD missing

We have contacted our On Demand teams and they are waiting to hear back from the content owners about getting this resolved. Once we have updates we will let you know. - Matt 


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Contributor

Re: Major Crimes S6 Ep5 in SD missing

Don't want to pile on, but I too am missing S6, Ep. 5. It's probably due to go off Dec. 27 or 28. We have 3 and 4 and 6 available.

Official Employee

Re: Major Crimes S6 Ep5 in SD missing

This would effect all customers as the content the providers sent us expired on 12/2, The content providers choose what is available through On Demand and when it is available. We have contacted them but have not heard back since. - Matt 


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New Poster

Re: Major Crimes S6 Ep5 in SD missing

Have you received any word on this? I also I'm waiting for this episode. I have the Comcast Xfinity one box and it is not and has never been available.
Official Employee

Re: Major Crimes S6 Ep5 in SD missing

No, the content the providers sent us expired on 12/2, The content providers choose what is available through On Demand and when it is available. We have contacted them but have not heard back since. - Matt 


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New Poster

Re: Major Crimes S6 Ep5 in SD missing

How long does this typically take to solve?  It seems like an easy fix if someone at the content provider just gave the okay.  It was probably a typo, meant to expire 12/22.  Do you continue to pursue this or do your customers, who pay a good amount for this service, just have to deal with it?  There are a lot of customers waiting.

New Poster

Re: Major Crimes S6 Ep5 in SD and HD missing

We cannot access this episode either, is there any update when it will available On Demand?

 Thank you 

Tags (1)
New Poster

Re: Major Crimes S6 Ep5 in SD missing

I am sorry for confusion. It did expire on 12/2 we did not mean that it is set to expire on 12/22. We have reached back out to the provider for an update. 


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Contributor

Re: Major Crimes S6 Ep5 in SD missing

The problem with this -- the first run of the episode might expire 12/2.

But when Xfinity briefly takes down each episode and makes it available again -- I think maybe the commercials are switched out -- then there is a new date. If you look at Episode 4, it's set to expire 12/21. Episode 5 should go at 12/28 (If it was available) and yet Episode 6 is available at 1/4. Episode 7 is even available until 1/11. I'm sure 8 will be made ready until 1/18.

I found it odd that TNT has not made the episode available when they seem to be pulling them once a week on the same day.

This is frustrating, and it should have been addressed a lot sooner by your team.

New Poster

Re: Major Crimes S6 Ep5 in SD missing

Since the provider has not replied to you yet, it appears to me that they never received your request. Perhaps you'll have some success if you try an alternative means of contacting them.

New Poster

Re: Major Crimes S6 Ep5 in SD missing

As mentioned yesterday, we did reach out again for updates. When we have any to share, we will reach reply with the update here. 


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Problem Solver

Re: Major Crimes S6 Ep5 in SD missing

One further point--this episode is the fifth (and final) of a five-part episode arc called "Sanctuary City."  So, those of us who have seen the first four are eagerly waiting the final part of this story.

 

Thanks in advance.

Problem Solver

Re: Major Crimes S6 Ep5 in SD missing

605 is available (ends 12/28 as expected).  Thanks, On Demand Team.

New Poster

Re: Major Crimes S6 Ep5 in SD missing

Bulkington, we are seeing this is resolved as well. Please let us know if there is anything we can do in the future to assist. 


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