Hi Bulkington, do you notice the content missing on your cable box or just with the Stream app?
Bulkington -- Thank you for the clarification. I have sent this to our On Demand team to address.
We have contacted our On Demand teams and they are waiting to hear back from the content owners about getting this resolved. Once we have updates we will let you know. - Matt
This would effect all customers as the content the providers sent us expired on 12/2, The content providers choose what is available through On Demand and when it is available. We have contacted them but have not heard back since. - Matt
No, the content the providers sent us expired on 12/2, The content providers choose what is available through On Demand and when it is available. We have contacted them but have not heard back since. - Matt
How long does this typically take to solve? It seems like an easy fix if someone at the content provider just gave the okay. It was probably a typo, meant to expire 12/22. Do you continue to pursue this or do your customers, who pay a good amount for this service, just have to deal with it? There are a lot of customers waiting.
I am sorry for confusion. It did expire on 12/2 we did not mean that it is set to expire on 12/22. We have reached back out to the provider for an update.
The problem with this -- the first run of the episode might expire 12/2.
But when Xfinity briefly takes down each episode and makes it available again -- I think maybe the commercials are switched out -- then there is a new date. If you look at Episode 4, it's set to expire 12/21. Episode 5 should go at 12/28 (If it was available) and yet Episode 6 is available at 1/4. Episode 7 is even available until 1/11. I'm sure 8 will be made ready until 1/18.
I found it odd that TNT has not made the episode available when they seem to be pulling them once a week on the same day.
This is frustrating, and it should have been addressed a lot sooner by your team.
Since the provider has not replied to you yet, it appears to me that they never received your request. Perhaps you'll have some success if you try an alternative means of contacting them.
As mentioned yesterday, we did reach out again for updates. When we have any to share, we will reach reply with the update here.
One further point--this episode is the fifth (and final) of a five-part episode arc called "Sanctuary City." So, those of us who have seen the first four are eagerly waiting the final part of this story.
Thanks in advance.
Bulkington, we are seeing this is resolved as well. Please let us know if there is anything we can do in the future to assist.