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I have the Starz package but can’t watch some movies

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I have the Starz package but can’t watch some movies

So, I paid for the Starz package because my son loved the ghostbuster movie and Bolk but can’t watch those movies on demand before I used to, now it says I need a subscription! Why? If I am paying for that already?!
Official Employee

Re: I have the Starz package but can’t watch some movies

 

Hi Ivonnevilla, I see that you're subscribed to Starz which means we may need to refresh your entitlements on our end. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.