Let me start by providing the link to the provider’s page for this series: https://www.history.com/shows/jesus-his-life?ef_id=EAIaIQobChMIwt6Ww7_S4QIVDvbjBx1IqQgKEAAYASAAEgJPQ...
First: it would be helpful for those who wish to watch on the TV (SD or HD) to have a show page. Or even under History Channel ‘specials’ sub-page. I don’t see them, other than to type “His Life” from Comcast Search facility.
Second: Looks like the 4th episode ‘Raising of Lazarus’ is missing from what Comcast Search shows as matches to “His Life”. (Refer to History Channel link provided here.). OK, it does show up in Xfinity streaming app where the original 2-hour (two episodes a night) form is preserved. In HD and SD form, the episodes are split out into 1 hour (well, 45 minute) form. Perhaps the missing episode is the result of unintentional loss when splitting out items from the originally-paired episode format.
Solved! Go to Solution.
Hi there, ForrestS. I can see if I can help. I want to pull up your account first, however.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side
ForrestS, I understand where you're coming from. Because there are no known issues regarding what you're experiencing, we would have to troubleshoot on a case-by-case basis. This could also be due to the level of service you're subscribed to. If you change your mind, please feel free to send me a PM.
Ally - thanks for the reply, but you are making my point. You say that Comcast was unaware that there was an issue, but my initial post pointing out the problem was written many weeks ago. But Comcast apparently didn’t bother to notice. I get tired of calling such problems in, as it normally involves 30 minutes or more of explaining, being put on hold, etc.
It is why various forum members over the years have asked that Comcast provide a better online way to report On Demand problems, since many posts here go unnoticed or ignored.
Thank you for providing such great feedback, I will be sure to pass this information along to our management team for consideration. We want you to have the best experience possible so we value customer feedback. I wouldn't be surprised if you see a change in how on demand issues are reported in the near future, feel free to reach back out to us here or via PM if you would like to look further into an individual issue. We're happy to help!
Hello ForrestS, I don't see a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.