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Help, I can't watch on demand shows

Regular Contributor

Help, I can't watch on demand shows

Hi, I'm trying to get on demand to watch shows but am not able to and when I try going on the Internet it said the service wasn't active. I can't go on the xfinity stream app either. I paid the current bill, but all I am able to do at the moment is watch shows on tv. I can't access on demand or the Internet. Please help. Thanks!!!