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HBO On-Demand Not Working

New Poster

HBO On-Demand Not Working

I can't access HBO On-Demand. It keeps telling me I need a subscription, which I have. I called Comcast. Was on the phone for an hour and then sent to a specialist. He couldn't fix it but said he was going to do something or other and call me back in an hour. HE NEVER CALLED BACK and I still can't access HBO On-Demand. I'm not very happy, I can tell you that. 

New Poster

Re: HBO On-Demand Not Working

Same issue here. Was initially told it was part of a known area outage due to maintenance, which I later found out was unrelated. Then was told HBO on demand is a separate service than HBO live channels, and I would have to add it to my existing subscription. Then told to order it again, and I wouldn't be charged if I already had it.

 

Was later told my box isn't receiving an internet signal, and the line needs to be replaced, though we have internet working fairly well everywhere else. Now waiting for an update since Comcast stopped responding.

 

Interesting to know that it's an issue others are having, as well.

New Poster

Re: HBO On-Demand Not Working

I got a lot of runaround too. It was finally fixed, though, after they resent the signal like 5 times. And the guy did call me back (an hour after he said he would because he was busy with another customer). Hope it gets resolved for anyone having that issue. It was frustrating!

New Poster

Re: HBO On-Demand Not Working

I have had this same issues for about a month now and I keep subscribing to it over and over again and it will work for like 24hrs then stop working. I tried calling and all she keeps telling me is that they will send a signal, Wich is not working and my husband called while at work n they told him it was a separate subscription as the live channels also. So he left it alone because he said are bill is high enough is there any truth to that at all ? Because I have never heard of Xfinity doing that, it was never like that before!
New Poster

Re: HBO On-Demand Not Working

On Demand and live channels are not a different subscription, at least where I'm located -- but one customer service person did tell me that, incorrectly. We only had to (fake) re-purchase HBO once for it to be solved for us for now. We were unable to receive a signal sent to our box, and were told there's a problem with our line and a new one might need to be run. Maybe that's something you could ask about.

New Poster

Re: HBO On-Demand Not Working

Same issue, no answers. Having issues with HBOGo too. 100% Xfinity problem, thinking of finally cutting the cord.
Official Employee

Re: HBO On-Demand Not Working

Hello ariddle1 and Smit1068, thank you for taking the time out of your day to create a post on our forum. I understand it can be frustrating to subscribe to a channel over and over without any signs of a fix. But there's no need to worry, I am sure I can get you out of this constant loop. To move forward I will need to look into your account and make sure your credentials are set up correctly, to do so I will need to you to send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employee

Re: HBO On-Demand Not Working

Hi ariddle1 and Smit1068, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!