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Get streaming error when I AM connected to home wifi

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Get streaming error when I AM connected to home wifi

I am connected to my home WiFi yet I get an error that I can't stream most networks because I have to be connected to WiFi. Um.... I AM connected, I've tried multiple devices with the app, and always get the error. So I have to download the network's app to view most shows, and Xfinity isn't listed as an MTV provider, so I can't view those either.

Very frustrating and we pay SO MUCH money for service that's useless.