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GSM-7 error

New Poster

GSM-7 error

CableCard on a TiVo Roamio. On demand was working but for the past couple months it's been completely nonfunctional. Error is GSM-7 and the locale code varies, but recently it was tivocrd-cmc-a5p.comcast.com. I spoke with both Comcast and TiVo and even had a three-way call, and the Comcast rep didn't understand what the TiVo rep was telling them to do to fix it.

Official Employee

Re: GSM-7 error

Hi cf9703, thank you for reaching out here on the Xfinity Forums and I can help troubleshoot your cable card issue further.  To get started could you please send me a private message with your account information (name on account, address and account number).

 

Thank you 

New Poster

Re: GSM-7 error

Hello,

I have the same issue with both of my TIVO units as Xfinity VOD does not open as the GSM-7 error code pops up.  The resolution was not published. 

A technician stopped by, the case was escalated twice (level 3?) within Xfinity without feedback. They only told me to wait 24-48 hours. 

Official Employee

Re: GSM-7 error

Hi perrys24, I have respoonded to your private message.

 

Thank you

Official Employee

Re: GSM-7 error

Hi cf9703, thank you for working with us via private message,  please reach out in the future if you have any questions or concerns.

 

Thank you

Official Employee

Re: GSM-7 error

Hi perrys24, if you still need assistance please let us know.

 

Thank you