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Error Codes MOGSCNA and CL-0x000f

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Error Codes MOGSCNA and CL-0x000f

When trying to watch On Demand, I continually get the MOGSCNA and CL-0x000f error codes. I've had the box reset and have disconnected it multiple times. Nothing works. I've read many other threads and it seems that doing the tasks I've done or calling makes no difference, but having someone come out works. What do I do?