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Error Code" CL-17

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Error Code" CL-17

Past week when trying to connect to ON DEMAND, I get error code: CL-17.

Was told that I needed a new cable box, which I got and it still didn't fix the problem. Does anybody on the face of this earth know what the problem is and how it can be fixed?

Official Employee Digital Care

Re: Error Code" CL-17

Hello @lca223 , thank you for taking the time out of your busy day to reach out with this concern. It sounds like you have a signal issue other than an equipment problem. I can help get this error cleared up, to better assist you can you please send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click Comcast_Support” and click “send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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