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DVR unsolicited recording

Frequent Visitor

DVR unsolicited recording

The other morning I noticed that my DVR had recorded an unsolicited Pay Per View channel (871) program. This stood out because I never use PPV channels. I immediately deleted that recording. Is a new way for Comcast to make money so an unguarded customer will click on that recording and get charged for viewing it?   What's the best way to combat this situation?

Gold Problem Solver

Re: DVR unsolicited recording

Frequent Visitor

Re: DVR unsolicited recording

Thanks for the info. Will try that one for now. (Although we're only 2 people in the house; my wife does not even know how the remote works!)

Official Employee

Re: DVR unsolicited recording

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Were you charged for the movie? Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you