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I looked into this particular episode and it shows that content has expired. I also see that ticket you listed has been closed without any further updates. Post an update if you hear anything back from that team, but that is working as intended.
@ComcastTambrey wrote: ... I looked into this particular episode and it shows that content has expired. ...
It seems unlikely in the extreme that the SD version of a program ("Channel Zero: The Dream Door", S4E1, "Ashes on My Pillow") that just aired on 10/26 should have "expired" already, especially when the HD version is still very much available. An error on the part of SYFY, InDemand, or Comcast seems much more likely.
Hello ForrestS and BruceW. On Demand content is provided by the network. Availability, pricing, and broadcast are subject to their discretion. We appreciate you identifying and notifying us of the missing content. We will report this issue on our end and partner with the network provider as needed to work on getting the SD version of that episode uploaded to the on demand platform.
ForrestS -- Thank you for your continual support of reporting these assets to us. This has been given over to our On Demand support team for further assistance. To be clear though, this is not a clear Comcast issue. As we've told you several times, the files we receive from the content holder do not always work properly and are not always coded properly. As we mentioned this particular asset expired. Expiration dates are not set by Comcast or any other provider. An early expiration date would have been an error on the file we received. Our On Demand support team will work with SyFy to have the SD file re-pitched to us.
ForrestS -- Thank you for confirming you're able to see this episode in SD. Please let us know if you're unable to watch the newly posted episode.
ForrestS -- Ok. Please let us know when you have a chance.
Perfect, glad to hear that is corrected for you.