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Cannot watch X-Files with the Xfinity Stream app on Roku Ultra

Frequent Visitor

Cannot watch X-Files with the Xfinity Stream app on Roku Ultra

I wanted to catch up on the X-Files ondemand but when I attempt to play episode 2 it just goes in circles never playing the actual episode until the app or Roku completely crashes. This has happened 3 times now on 3 different days for the past 2 weeks so it's not an isolated incident. However, I have been able to watch a few other shows ondemand.

Expert

Re: Cannot watch X-Files with the Xfinity Stream app on Roku Ultra


iceman413 wrote:

I wanted to catch up on the X-Files ondemand but when I attempt to play episode 2 it just goes in circles never playing the actual episode until the app or Roku completely crashes. This has happened 3 times now on 3 different days for the past 2 weeks so it's not an isolated incident. However, I have been able to watch a few other shows ondemand.


verified not available on my Roku.  I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: Cannot watch X-Files with the Xfinity Stream app on Roku Ultra

 

iceman413, 

 

Are you referring to Season 11, Episode 2 "This"? Have you tried removing the roku channel and then adding it back? 

 

KenF

 

 

Expert

Re: Cannot watch X-Files with the Xfinity Stream app on Roku Ultra


wrote:

 

iceman413, 

 

Are you referring to Season 11, Episode 2 "This"? Have you tried removing the roku channel and then adding it back? 

 

KenF 


I just tried it again and no joy @ComcastKenF does it play for you in the lab? it just flashes and returns back to the 'watch' screen.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).