Community Forum

Cancel movie purchase

New Poster

Cancel movie purchase

How do I cancel a movie purchase? I left the room and my grandson clicked the buy it button.
Gold Problem Solver

Re: Cancel movie purchase

If an employee doesn't help you here, contact one of their Billing reps and have them reverse the charge. Call them at the phone number on your bill or 1-800-Comcast, chat with them using the "Billing" option at https://support.xfinity.com/chat, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs, in the Stream app, and on the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

New Poster

Re: Cancel movie purchase

It was late last night and I selected this and left the room.  When I returned, I briefly watched and knew I wouldn't like it and immediately turned it off.  Can you please refund the charge for this movie,  $5.99.  Thank you

Official Employee

Re: Cancel movie purchase

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".


I am an Official Comcast Employee.
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New Poster

Re: Cancel movie purchase

Patty Nichols 

Thank you for looking into this for me.  I anxiously anticipate your reply.

Thank you

Official Employee

Re: Cancel movie purchase

Thank you and I apologize for the delay. And am I also speaking with the account holder now?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!