Community Forum

Cancel a movie purchase

New Poster

Cancel a movie purchase

I purchased a movie in error never watched how do I cancel it
Gold Problem Solver

Re: Cancel a movie purchase

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Cancel a movie purchase

Hello Bryonk. I can assist with review the movie purchase and help you cancel this. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Cancel a movie purchase

I ordered "Star Trek Voyager" by accident. Can we cancel it?

 

New Poster

Re: Cancel a movie purchase

I make a mistake by clicking onto a $2.99 purchase for Seinfeld movie.  I do not want to watch this.  Please remove it from my account.

New Poster

Re: Cancel a movie purchase

My 10-year-old son mistakenly rented "Mission Impossible III" tonight, as i just learned from this email you sent me:

"Thanks for your recent rental of
Mission: Impossible III HD for $3.99."

 

He will not be watching it. Please refund $3.99 to my account.

 

Thank you.

New Poster

Re: Cancel a movie purchase

My son accidentally ordered a movie called ‘I Hate Kids’ for $7.99 on freestyle digital. I would appreciate it if the charge could b reversed please? Thankyou
New Poster

Re: Cancel a movie purchase

I purchased  Creed 2 by mistake never watched how do I cancel it?

 

Can you help me on this?

New Poster

Re: Cancel a movie purchase

I ordered A Star is born by error how do I cancel this
Official Employee

Re: Cancel a movie purchase

Hello, Sandpad123. Welcome to the Xfinity Forums. I would be more than happy to assist you with this accidental purchase. Please send me a private message with your first and last name so I can help.

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Cancel a movie purchase

As there have been no new replies to this thread in some time, I have closed this thread to further comments. If you still need assistance, please feel free to start a new thread. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!