Community Forum

Cancel a movie purchase

New Poster

Cancel a movie purchase

I purchased a movie in error never watched how do I cancel it
Gold Problem Solver

Re: Cancel a movie purchase

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Cancel a movie purchase

Hello Bryonk. I can assist with review the movie purchase and help you cancel this. Please send me a private message and include your full name, service address, and account number so I can assist you. 

New Poster

Re: Cancel a movie purchase

I ordered "Star Trek Voyager" by accident. Can we cancel it?