Community Forum

Cancel Movie Purchase

New Poster

Cancel Movie Purchase

My 3 year old purchased Trolls Party and Cinderella on demand. We did not watch these. How do I cancel these? Child lock is now on all TVs
Official Employee

Re: Cancel Movie Purchase

Hi Ashley, 

If you reach out to 1-800-XFINITY, one of our care agents should be able to process a refund for you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!