The information provided by WarEagle is correct.
The puchase for an event 20 mins long. I went to live TV in the first 5 mins...and looked under my Saved Programs but did not fin it there. Not sure what happened. Is this common?
For Ondemand content, if your video is less than 20 minutes in length the program will not be saved.
Below is a format you can use in the future to know how long movies are saved.
24-hour viewing period for On Demand movies
6-hours for Adult Programming
3-hours for complimentary content if the the program is one hour or longer. For other On Demand content:
Good to know for future use.
However, there has to be a way to get back to your purchase during your purchased window for smaller shows too (~20 mins in this case) to get back to the program if you accidentally press a button and exit out of it. I feel like I unfairly charged 5 dollars for something I did not get to watch at all.
What was the name of the show that you purchased and what date. I will investigate this information for you.
Complimentary programs that are 20 minutes or less are not saved but purchased movies are saved under your saved programs in your Ondemand guide.
Are you saying that it wasn't there?