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Can't find my On Demand purchase

Frequent Visitor

Can't find my On Demand purchase

I purchased an on Demand movie, and somehow exited to live TV and now I cannot go back to watching my purchase. Pls help. Thx

Gold Problem Solver

Re: Can't find my On Demand purchase

It should be listed under "Saved Programs" at the end of the first On Demand pages.

Problem Solver

Re: Can't find my On Demand purchase




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Thanks
-Keisha-
Frequent Visitor

Re: Can't find my On Demand purchase

The puchase for an event 20 mins long.  I went to live TV in the first 5 mins...and looked under my Saved Programs but did not fin it there.  Not sure what happened.  Is this common?

Problem Solver

Re: Can't find my On Demand purchase

24-hour viewing period for On Demand movies

6-hours for Adult Programming

3-hours for complimentary content if the the program is one hour or longer. For other On Demand content:




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Thanks
-Keisha-
Frequent Visitor

Re: Can't find my On Demand purchase

Good to know for future use.

 

However, there has to be a way to get back to your purchase during your purchased window for smaller shows too (~20 mins in this case) to get back to the program if you accidentally press a button and exit out of it.  I feel like I unfairly charged 5 dollars for something I did not get to watch at all.

 

 

Problem Solver

Re: Can't find my On Demand purchase




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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Retired Comcast Employee.
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Thanks
-Keisha-
Frequent Visitor

Re: Can't find my On Demand purchase

Never mind.  I already did a chat session last week and he was able to resolve it.  Thanks.