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Can I clear my watching history?

New Poster

Can I clear my watching history?

Things I watch on my xfinity stream app are not appropriate for my kids but the show up in the watched category. Is there anyway to clear movies I've watched??!!! Please help!

Official Employee

Re: Can I clear my watching history?

TC75 -

 

You can manage this from any of your XFINITY TV boxes in the home.  Find any of the programs you wish to clear (for example, by going to Saved --> For You --> Recently Watched.)

 

After you select the Movie or Show, choose the "Mark Unwatched" option.  This will also cause the program to clear from the XFINTITY Stream App and other TV Boxes in the home.

 

Also - if you are just referring to the "Recently Watched" section of the XFINTIY Stream app... allow the show you are watching to play all the way to the very end... after you're kicked back to the menu, go to the For You section again and that program should no longer be listed. 


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Regular Visitor

Re: Can I clear my watching history?

I am marking movies unwatched and within 24 hours I go bask and check and they have gone back to being marked watched . How do I keep this from happening ?
New Poster

Re: Can I clear my watching history?

Why does this keep happening? I mark it unwatched/ delete a movie it and it comes back. It's very annoying and an invasion of privacy. If this is not corrected I will look for a new provider. 

Regular Visitor

Re: Can I clear my watching history?

I have done that exact method over 50 times and within hours it turned back to being marked watched on its own .
Frequent Visitor

Re: Can I clear my watching history?

Not being able to permanently mark shows as unwatched has been a problem since late August or September.  Within 24 hours of marking a show as unwatched it goes back to being watched.  I have contacted Comcast and still no word on when this will be resolved.    People at Comcast whom I have spoken with have all said this is not a feature they use so I feel it is not important enough of an issue for them to fix.  Perhaps if more people call to complain we will see results.