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Buying Movies....

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Buying Movies....

What happens to the movies you have BOUGHT if you have to move to say FL and Comcast/Xfinity service is not in that area?

Or you cancel you subscription?  What happens?  Do you get hard copies of the movies, or a refund?  Before I start investing in buying movies from on the new X-1 format, I need an answer to this question...

 

Thanks!

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Frequent Visitor

Re: Buying Movies....

It's not really buying them, it's an indefinte rental until you are no longer with Comcast, or if Comcast as a company changes in some way.  They have no legal binding (as far as I read) to give you that product if they change their services or if their company changes in some way.

 

Some rich executive's son was probaby hired right out of college who came up with that idea, or an executive with a huge salary who can afford to pay outrageous amounts for a bit of convenience of having a movie available in a cloud service.

 

This is indicative of the HORRIBLE idea of having customers store their creative content in a cloud, so that it is never really owned but just on indefinite rental.

 

I, for one, will NEVER "buy" something unless I own it.

 

PS: Maybe Comcast will stop making the "out of our hands" excuse and pressure studios to allow dollar rentals of older movies.

Official Employee

Re: Buying Movies....

Hello 

 

If you decide to purchase a movie from On Demand, your purchase will be available through the XFINITY Purchases app on any device and also available on your desktop via http://xfinitytv.comcast.net/mytv/

 

Any purchase you make can be downloaded either to your mobile device or to your desktop. 

 

It does not matter if you cancel your services or move to an area outside of Comcast's footprint. You own the title and you can download it and watch it whenever you want.

 

You can find a lot more information on the Purchased Movies rules here:

http://customer.comcast.com/help-and-support/cable-tv/xfinity-on-demand-purchases/

 

Let me know if you have additional questions, I'd be happy to help.

 

Thank you,

ComcastGeorge

Silver Problem Solver

Re: Buying Movies....

George, the only issue I have with that statement is that to access the app you have to log in of course, but after disconnecting all services, Comcast deletes your username, so you can't login. No login means no purchases. 

 

I've heard rumors of being able to migrate your purchases over to UltraViolet, but I have no idea how it works.

 

ALWEFC, nothing lasts forever. Do you complain about your vinyl records, 8 tracks, or HD DVDs not working anymore? Or how about other providers that provide the same ability to purchase digital content, like iTunes, Amazon, Microsoft, etc? Assuming one of these services is discontinued, how do you know the company won't provide a way to keep your content? Comcast is merely trying to compete with those other companies that allow you to purchase digital copies of content. There's nothing wrong with what they are doing, and if the studios don't want there to be dollar rentals of movies, that's their choice, not Comcast's.

 

Official Employee

Re: Buying Movies....


John3758 wrote:

George, the only issue I have with that statement is that to access the app you have to log in of course, but after disconnecting all services, Comcast deletes your username, so you can't login. No login means no purchases. 

 

I've heard rumors of being able to migrate your purchases over to UltraViolet, but I have no idea how it works.

 


This is how it works if  you disconnect services, customers will retain their primary comcast ID for access purposes:

 

 What happens to my purchases if I disconnect XFINITY service?
Viewing purchased titles on your TV requires a subscription to XFINITY TV service with access to XFINITY On Demand. If you disconnect all of your XFINITY services, you can continue to watch purchased titles on the XFINITY TV Go website or on your mobile devices with the XFINITY On Demand Purchases app.
You will need your primary Comcast ID and password to access your purchases online or to add a mobile device. (Secondary ID’s will no longer work.)

  • If you previously enabled Parental Controls, you will need to set them up again after you log in the first time after your disconnection.
  • If you have forgotten your primary Comcast ID, you can learn your primary ID and password by entering your Comcast account number and street address or phone number or by using the last 4 digits of your Social Security Number at https://login.comcast.net/myaccount/lookup.
  • If you have forgotten your password, you can reset your password by entering your primary Comcast ID and following the steps provided at this link:https://login.comcast.net/myaccount/reset.

 

http://customer.comcast.com/help-and-support/cable-tv/xfinity-on-demand-purchases/

Frequent Visitor

Re: Buying Movies....

George, is there a way to access say Ultra-Violet libraries from my X-1 system? 


ComcastTeds wrote:

John3758 wrote:

George, the only issue I have with that statement is that to access the app you have to log in of course, but after disconnecting all services, Comcast deletes your username, so you can't login. No login means no purchases. 

 

I've heard rumors of being able to migrate your purchases over to UltraViolet, but I have no idea how it works.

 


This is how it works if  you disconnect services, customers will retain their primary comcast ID for access purposes:

 

 What happens to my purchases if I disconnect XFINITY service?
Viewing purchased titles on your TV requires a subscription to XFINITY TV service with access to XFINITY On Demand. If you disconnect all of your XFINITY services, you can continue to watch purchased titles on the XFINITY TV Go website or on your mobile devices with the XFINITY On Demand Purchases app.
You will need your primary Comcast ID and password to access your purchases online or to add a mobile device. (Secondary ID’s will no longer work.)

  • If you previously enabled Parental Controls, you will need to set them up again after you log in the first time after your disconnection.
  • If you have forgotten your primary Comcast ID, you can learn your primary ID and password by entering your Comcast account number and street address or phone number or by using the last 4 digits of your Social Security Number at https://login.comcast.net/myaccount/lookup.
  • If you have forgotten your password, you can reset your password by entering your primary Comcast ID and following the steps provided at this link:https://login.comcast.net/myaccount/reset.

 

http://customer.comcast.com/help-and-support/cable-tv/xfinity-on-demand-purchases/


 

Silver Problem Solver

Re: Buying Movies....


leethomas63 wrote:

George, is there a way to access say Ultra-Violet libraries from my X-1 system? 


No.
Frequent Visitor

Re: Buying Movies....

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