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Black screen on movies

New Poster

Black screen on movies

I have audio with Xfinity movies, but black screen for video. Movie is progressing - I just can't see video. Any fixes?

New Poster

Re: Black screen on movies

This happens to me frequently. Playing a recorded movie, or watching an on demand program and the screen goes black. Sometimes turning tv off and on brings it back, sometimes not. It happened about 11 p.m. last night and I gave up trying to get the picture back. This is very annoying, and I intend to call support to see if there is an answer.