As the corporate digital care team, we primarily work through private message on social media to resolve concerns. I'd be happy to give you a call if that's what you prefer, however, I should be able to resolve this through private message. Would that be ok?
If so, to protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services and we can start there.
To send a private message click on my name "ComcastChe", then click private message me.