Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
We ended up not hearing back from you, rkoschoreck2574. If you end up needing assistance with this, please go forward with sending ComcastShane that private message. Thanks!