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status code 580

New Poster

status code 580

I need top reset the digital conventer box so that I can receive more chnnels than the first 25  h

Silver Problem Solver

Re: status code 580

If it needs reset as you say then you can do that yourself by pulling the power cord for a few seconds.

 

It would be better though, if you said why you cannot get those channels, is there an error message? Not authorized? 

Admin1

Re: status code 580

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New Poster

Re: status code 580

I had this issue as well.

They will run a scan.

Everything will be working fine on their end.

They will reset the box.

That won't work.

They will repeat the above.

Still won't work.

They will schedule a home visit and replace the box.

 

Called four times before I could get a tech to do as I asked.

Solution:

 

If you have different boxes in your home, have the tech copy the code from one of the boxes that currently works.

Have them paste the code in the box that isn't working.

The non working box probably has an incorrect code (non HD code)

After two hours, and on my fourth call, the tech finally did that. (took him 30 seconds)

Presto...the box works.