Community Forum

set top box

New Poster

set top box

The set top box for my HDTV has the same model number as the one in my self install kit. Do I need to change it?

Expert

Re: set top box


@jacklprice wrote:

The set top box for my HDTV has the same model number as the one in my self install kit. Do I need to change it?


Were you expecting a different model cable-box than the one they sent you?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: set top box

I was surprised that it was the same. So yes, I expected something different.

Expert

Re: set top box


@jacklprice wrote:

I was surprised that it was the same. So yes, I expected something different.


I will Escalate your post so that you can get help getting the wrong cable-box exchanged for the correct one you ordered.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: set top box

Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!