The set top box for my HDTV has the same model number as the one in my self install kit. Do I need to change it?
Were you expecting a different model cable-box than the one they sent you?
I was surprised that it was the same. So yes, I expected something different.
I will Escalate your post so that you can get help getting the wrong cable-box exchanged for the correct one you ordered.
Thank you for reaching out to us on the Forums, I would be happy to look at your account from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.