Community Forum

remote

New Poster

remote

I just hooked up a new HD DTA and everyting seems to work fine, i.e., powers on, changes channels, adjusts volume, etc.  However, one problem is remote does not turn the cable box off when I select "all power".

Official Employee

Re: remote

DTAs stay on all the time
New Poster

Re: remote

OK on DTA.  I can't turn off TV with comcast remote.  Do I need to use TV remote, i.e., separate remote,  to turn off TV?

Silver Problem Solver

Re: remote

Have you entered the proper code for your TV? Instructions can be found here:

https://www.xfinity.com/support/remotes/