the remote will only turn volume up and down, turn it off and on--will not change channels
Apologies for the issue and the experience that you described above. Sounds like the Comcast remote control needs to be set up with your television set.
The link below should assist:
nurseangee01 -- Were you able to get this fixed?
Great and thank you for this update. If you need any further help going forward please reach out to us, we are always here to assist.