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non x1 dvr

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non x1 dvr

My shows didn't record last night, message said "did not record due to hardware error". What do I do next?

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Re: non x1 dvr


@janski66 wrote:

My shows didn't record last night, message said "did not record due to hardware error". What do I do next?


The hardware error may be hard drive failure within your DVR.... your only recourse is to have the bad DVR swapped out.  You can do this quickly by bringing the bad DVR to your local Service center.   Locations can be found using this link: http://customer.xfinity.com/service-center-locations