Community Forum

no program data

New Poster

no program data

No program information appears at bottom of TV screen, just "to be announced" on every station, every program.  I have tried resetting, but it does not change anything. 

Tags (1)
Expert

Re: no program data


sydore wrote:

No program information appears at bottom of TV screen, just "to be announced" on every station, every program.  I have tried resetting, but it does not change anything. 


is this X1 equipment or Xfinity TV equipment? did you try unplugging the set top box for 30 or more seconds?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
New Poster

Re: no program data

Just XFinity TV, and I have alreadyunplugged the TV for over 30 seconds, plugged it back (to reset) and still I only get the "to be announced" message on every station including HBO.

Regular Contributor

Re: no program data

Now just try leaving it plugged in for a while ( a long while).

 

When those boxes boot up, they re-download the Guide Data and then need to 'unpack' it and re-index it.  That can take an entire day.

 

-KP

Official Employee

Re: no program data

Hi sydore, 

 

Are you still having issues accessing the guide information?