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need to exchange cable box for new one

New Poster

need to exchange cable box for new one

How do i exchange one of my cable boxes for a new one because it isnt working anymore?

Official Employee

Re: need to exchange cable box for new one

kfab73 -- You can exchange your box at you local XFINITY store. Or, we can send you one if you would like. I would be happy to assist you with this going forward.