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music choice channels ,sound cutting out

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New Poster

music choice channels ,sound cutting out

music choice channels , all of them, the sound cuts out like a skipping record.

i have had online tech service tell me to re start the cable box. 2 times in the past 2 weeks, this sometimes works.

new box, new hdmi cable. same problem, this is very frustrating as we like to relax to music and not have to keep "fixing" with a re-boot.  what is the permanent fix?

Official Employee

Re: music choice channels ,sound cutting out


@ssroadstar1 wrote:

music choice channels , all of them, the sound cuts out like a skipping record.

i have had online tech service tell me to re start the cable box. 2 times in the past 2 weeks, this sometimes works.

new box, new hdmi cable. same problem, this is very frustrating as we like to relax to music and not have to keep "fixing" with a re-boot.  what is the permanent fix?


Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.

Thanks for your patience.


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Administrator

Re: music choice channels ,sound cutting out


@ssroadstar1 wrote:

music choice channels , all of them, the sound cuts out like a skipping record.

i have had online tech service tell me to re start the cable box. 2 times in the past 2 weeks, this sometimes works.

new box, new hdmi cable. same problem, this is very frustrating as we like to relax to music and not have to keep "fixing" with a re-boot.  what is the permanent fix?


There is a chance that this could be the result of signal issues. Are you noticing any other problems on the other channels? -FC 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: music choice channels ,sound cutting out

Im having the same issues.... No problems with the picture or sound on any of the other channels....just the music channels. They have reseted the box twice but its still doing it.

New Poster

Re: music choice channels ,sound cutting out

HI  

Frequent Visitor

Re: music choice channels ,sound cutting out

Hello - I have noticed the same thing over the past few weeks on both my tv's using two separate X1 boxes. It's just the music choice channels sound cutting out and dropping down low and an occasional digitizing of the screen like it is dropping out. All the non music choice channels are fine so signal is fine as far as I can tell. Maybe needs to be forwarded to the engineering folks for the Beaverton, Oregon area?