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local channels..2 4 5 6 are out but gov't access channels are on. Code S0a00.

New Poster

local channels..2 4 5 6 are out but gov't access channels are on. Code S0a00.

Very frustrated that my local channels..2 4 5 6 are not coming in. But gov't access channels are. It says....ONE MOMENT PLEASE this channel should be available shortly. Code S0a00. Two Comcast calls. Absolutely rediculous.  Some switch must me thrown in comcast network.  Happening to neighbors also, not just my setup!!!

New Poster

Re: local channels..2 4 5 6 are out but gov't access channels are on. Code S0a00.

Why was this post moved?

Expert

Re: local channels..2 4 5 6 are out but gov't access channels are on. Code S0a00.

Someone should be able to help soon. I would have to say your post was moved because you posted in the internet home networking section which by reading your post it seems it has nothing to do with internet and only has to do with tv more specifically the tv service itself.
Gold Problem Solver

Re: local channels..2 4 5 6 are out but gov't access channels are on. Code S0a00.

"Ref code S0a00" is generated by the cable box when it loses authorization for the channel you are trying to watch. This might be because of a bad box or a problem at Comcast but is most likely due to a poor connection between the box and Comcast's network.

Troubleshoot by checking all connectors and looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.

If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the TV Support option at https://support.xfinity.com/chat. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.

For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.