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error 340

Regular Visitor

error 340

I am getting an error code 340 saying that my box is not activated

and it has always worked before and it is registered on my account. What can I do?

Gold Problem Solver

Re: error 340


bofongoo wrote:

I am getting an error code 340 saying that my box is not activated

and it has always worked before and it is registered on my account. What can I do?


Call into Comcast and have them verify that the provisioning codes are in fact on the box and your account.... it's the only way!!!  Something has dropped off somewhere....

 

-=Ray=-

Official Employee

Re: error 340


bofongoo wrote:

I am getting an error code 340 saying that my box is not activated

and it has always worked before and it is registered on my account. What can I do?


Apologies for the issue and the experience that you described above. I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.

Thanks for your patience.

Admin1

Re: error 340

Hello 

As geek46 said, there was a code missing for one of your boxes. I've added it and sent activations. Can you let me know if the issue is still present and also provide the Serial # of the box with the error? You can find that on the bottom of the box.