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change out non-HD boxes for HD without extra charges

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change out non-HD boxes for HD without extra charges

have HD service with DVR.  also have 2 non hd boxes   Can I exchange the 2 non HD boxes for 1 HD box (non DVR) without extra charges.  Currently charged $6.99/mo for each of the non HD boxes.

Diamond Problem Solver

Re: change out non-HD boxes for HD without extra charges

It sounds like you have DTA’s, you can exchange those for the same with HDMI connections for the same price.

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Official Employee

Re: change out non-HD boxes for HD without extra charges

Thanks for reaching out, imswervn. Please let us know if you have any further questions/concerns regarding your equipment. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: change out non-HD boxes for HD without extra charges

I have completed this interaction. Let us know if you need anything the future, take care. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!