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cable box

New Poster

cable box

just moved my mom into a new house, moved the box from the old house. tried to activate but says it cant. no lights on the basic motorola modem. mom said it was working fine at the old house. is there a light on the modem? also no hdmi output from the modem, really? its impossible to get ahold of a human with this company. sad she is getting charged for services and they are not working. tried all the trouble shooting tips to no avail.

Diamond Problem Solver

Re: cable box

Are you referring to a modem (internet) or a cable box. There’s no HDMI output on any modem. Since it’s a new house, do you happen to know if you have a live coax signal? If not you’ll need a tech out

I am a Retired Official Comcast Employee
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Problem Solver

Re: cable box

No lights on the modem sounds like no power or bad modem.  Was the same power cord/transformer used from the old location?

Joe V
(not a Comcast employee, just another paying customer)