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Xfinity box and remote do not work

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Xfinity box and remote do not work

Our Xfinity box does not respond to remote commands except to turn on the TV.  Can't change channels or anything.  Remote has new batteries.

New Poster

Re: Xfinity box and remote do not work

Could it be, I live in Meridian, Ms.  My remote same issue about 10;05 pm  2/16/18  troubleshoot no help, no answer on-line chat.  What Now