Have a XR2 remote and Magnavox TV. When I depress the Volume up on the remote the ALL POWER button lights up steady red and the entire remote is froze. Must pull a battery to reset remote. All other features work ok Channel UP/Down, Guide, Menu, etc. what is causing this. I just returned from Comcast store and swapped out the old box and new box installed and does same thing ????
Apparently not. I have just got home with an upgraded DTV HD box. I have two Magnavox TV's with the DTV boxes. Both worked fine with the old remotes. The XR2 remote freezes Magnavox Tv's when adjusting the Audio. Doesnt matter if its a standard DTV or an HD DTV. I tested the XR2 remote on the second Magnavox with the standard DTV and the same happens. All other functions seem ok. Its the Remote.
If I was confident about getting a universal remote that would work with the new box i would get one. But ?????
Just got my in-laws a new Magnovox 32” HD TV and having the same problem. Tried all the codes and the remote still freezes. Just got the box this fall. The remote worked with their old CRT TV. Will try to call Comcast tomorrow and see what they have to say. Very frustrating for them and me.
Same here. Turned in old box and remote for updated version. Older universal remote worked fine with Magnavox TV. New XR2 remote paired up with Magnavox TV and everything but volume control works OK. Remote freezes up with constant red light when trying to adjust volume. Took remote back for an exchange and the same condition exists on the second remote. Taking batteries out and reinstalling them is the only solution to reset. Seems that XR2 has a distinct problem with Magnavox TV's. Comcast needs to rectify it.